Free Australia-wide shipping for order over $55!
Free Australia-wide shipping for order over $55!
Cart 0

Shipping Policy

Domestic Shipping Rates

Standard Post $0-$55  $7.99 3-6 business days
Standard Post $55 and above Free
3-6 business days
Express Post - $8.95 1-4 business days

International Shipping Rates (New Zealand)

Standard International $0-$250 $12.00 12-17 business days
Standard International $250 and above Free
12-17 business days
Express - $25.00 7-12 business days


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Lost Parcel & Mail

Kūu Australia will NOT provide any compensation or replacement for items that are delivered to the correct shipping address as we have opted for signature upon delivery/ leave collection card if not home for all of our parcels. 
Any parcel theft post delivery should be escalated to your local police. Kūu Australia will not be held accountable for any parcel theft. However, we are happy to assist with any follow up required with the courier service. 

Uncollected / unclaimed Parcel & Mail

Kūu Australia will not provide / bare any shipping cost for all uncollected / unclaimed Parcel & Mail at the Post office which is awaiting collection or has been sent back to us. For re-ship / re-dispatch, the buyer is responsible to pay any shipping cost if parcel has been sent back to our warehouse or if it's require by the courier service.