Shipping Policy

Domestic Shipping Rates

Standard Post	$0-$149	$7.99	3-6 business days
Standard Post	$150 and above	Free	3-6 business days
Express Post	-	$9.95	1-4 business days

International Shipping Rates (New Zealand)

Standard International	$0-$250	$13.00	12-17 business days
Standard International	$250 and above	Free	12-17 business days
Express	-	$25.00	7-12 business days

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@kuuau.com.au with your name and order number, and we will look into it for you.

Order Shipment upon Payment Received

We are committed to providing you with a seamless and secure shopping experience. To ensure the smooth processing of your orders, we have established the following payment and shipping policy:

Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and more. However, it's important to note that when you choose to pay using PayPal's e-cheque option, there will be a delay in processing your order.

Order Shipment:

For orders paid through credit/debit cards or PayPal with an instant payment confirmation, we will initiate the shipment process promptly.
If you opt to pay via PayPal e-cheque, please be aware that your order will not be shipped until the payment has cleared in our account.

Payment Clearance Time: The clearance time for PayPal e-cheques can vary depending on your bank and PayPal's processing times. Typically, it may take several business days for the e-cheque payment to clear. Your order will be put on hold during this period, and shipment will be scheduled once the payment is confirmed.

Lost Parcel & Mail

Kūu Australia will NOT provide any compensation or replacement for items that are delivered to the correct shipping address.

Any parcel theft post delivery should be escalated to your local police. Kūu Australia will not be held accountable for any parcel theft. However, we are happy to assist with any follow-up required with the courier service.

Uncollected/unclaimed Parcel & Mail

Kūu Australia will not provide/bear any shipping cost for all uncollected/unclaimed Parcel and mail at the Post office which is awaiting collection or have been sent back to us, and packages that are returned to us due to an incorrect address provided by the customer. It is the responsibility of the customer to ensure that the shipping address provided during the order placement is accurate and complete. For re-ship / re-dispatch, the buyer is responsible to pay any shipping cost if parcel has been sent back to our warehouse or if it's require by the courier service.

Pre-Order Shipping

If one of our products is marked as a Pre-Order, it means we don't currently have the item with us, but we can get it here for you. We will have an approximate date listed on the product as to when it is expected to arrive in store.

The time frame for your pre-order delivery varies for different products. We specify the timeframe under each product. Please read carefully so you are aware of our pre-order timeframe.

More info about pre-order can be found here.